Refund policy

At Azalea Silver Jewelry, we strive to ensure your complete satisfaction with every purchase. However, we understand that there may be occasions where you may need to exchange an item. Please review our exchange policy below:

1. Eligibility for Exchange:

    You may be eligible for an exchange if the item:
        Is in its original condition: unworn and undamaged.
        Is returned within 7 days from the date of delivery.
        Is accompanied by the original proof of purchase or order number.

2. Items May Not be Eligible for Exchange:

    Customized or personalized items.
    Items purchased during special promotions or sales events marked as final sale.
    

3. Exchange Process:

    To initiate an exchange, please contact our customer service team via phone or WhatsApp 03371968 within 7 days of receiving your order.
    You may exchange the item for a different size, color, or style of equal or lesser value. If the new item exceeds the value of the original purchase, you will be responsible for paying the price difference.

4. Shipping Costs:

    Customers are responsible for all shipping costs associated with exchanging an item.
    

5. Refund Policy:

    We do not offer refunds .

6. Exceptions:

    In the unlikely event that you receive a defective or incorrect item, please contact us immediately to arrange for a replacement at no additional cost.

7. Contact Us:

    If you have any questions or concerns about our exchange policy, please don't hesitate to contact our customer service team by phone 03371968.

Note: Azalea Silver reserves the right to modify this exchange policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.